Returned goods policy

WITHDRAWAL MANAGEMENT PROCEDURE
Any product purchased from the company website - www.negrinisrl.com - can be returned or replaced at all times in a very easy manner.

Pursuant to Italian Legislative Decree D.L. n. 206/2005 and sub. amendments, any private purchaser consumer is given a withdrawal term of 14 working days starting from the Product delivery date during which s/he can cancel his/her order, either partially or totally, and return the Product at his/her own expenses.  This option does not apply to Products manufactured upon the purchaser’s specifications, customised products or products that, by their very nature, cannot be re-shipped or are subject to deterioration.

To exercise the right of withdrawal, the purchaser shall download the withdrawal form below, fill it with data and send it to the following email address e.com@negrinisrl.com or to Negrini S.r.l., Via Cortesa 29/A, 46026 QUISTELLO (Mantova, Italy) by registered letter with acknowledgement of receipt.

The form shall immediately be forwarded to the Customer Service Dept. who shall contact the purchaser to arrange for the reshipment of the product and to explain the procedure to be followed, which varies depending on the original shipment method.

The shipping costs shall be paid for by the purchaser, excluding in cases of non-conforming products.

The purchaser shall be refunded the entire amount paid as soon as possible and in any case no later than 14 calendar days from the date in which the right of withdrawal was exercised, provided that the Product is returned in perfect condition, in its original packaging and complete with all accessories.


 

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